Orders made via L:AW Concept platform are processed during our working hours, Mondays to Fridays, from 9 am to 5 pm Central European Time, except during Serbian bank holidays. Once the order has been processed, an order status notification will be sent to your e-mail address. Your order will be ready for shipping as soon as possible, at the latest within 20 days. You will recieve all the details from our delivery partner. As each order is unique, the shipping cost will vary depending on the size, weight, and destination.
If you order comes from multiple L:AW Concept partners, keep in mind that your items will arrive in separate packages.
All shipments that L:AW Concept sends are insured against theft and accidental damage. After the shipment has been received and a written confirmation has been issued, the insurance ceases. Deliveries in Serbia are made by D Express and DHL. In Europe and America, by DHL.
Delivery times depend on the time when the order has been shipped. L:AW Concept does not take responsibility for delays in delivery or delays in customs but will do everything to minimise them.
Orders from Serbia: If you order from Serbia, all fees, taxes and duties will be included in the total price of your order.
Orders from abroad: if you order outside Serbia, the total price will exclude import duties and taxes of the country the order is shipped to. You are obliged to pay these fees and taxes directly to our courier in order to receive your order.
As soon as we ship your order, you will receive a confirmation e-mail with a link to track your D Express or DHL shipment. You can check the status of your shipment via a secure connection two (2) hours after you have received the e-mail. Should we require additional information regarding your payment method, we will contact you directly. After the order has been approved, the L:AW Concept partner will ship your items as soon as possible.
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