Returned items must comply with our Return Policy:
Items must be returned unworn, unused and undamaged, with all tags and original packaging attached.
Shoes and accessories must be returned in the original boxes and/or bags and safely placed in a protective external box to be shipped by the courier service. When you try on the shoes, please make sure not to leave any footprints or cause any other damage.
If a L:AW Concept security tag or brand label is attached to the item, a refund will not be possible in case that tag is removed.
Make-up and cosmetic products must be returned unopened and unused.
Socks, underwear and bathing suits must be returned unopened, with undamaged product packaging, whenever possible. Underwear and bathing suits can only be tried on using underwear underneath. Returns cannot be accepted if the hygiene bar has been removed or the items are tainted.
Any designer packaging, such as authenticity cards, dust bags and leather tags, should be included in the shipment.
The jewellery must be returned in its original condition, including all the designer packaging and accompanying documentation.
Please be careful when trying on purchased items and return them in their original condition. We will not accept the return of items that have been used or tainted. Returns that do not meet our policies cannot be accepted. In case the return cannot accepted, the goods will be returned to the customer.
When you receive the order, please check your package in the presence of the courier. If there is visible damage (torn or crushed parts) the package should not be accepted. If you received the shipment and found, after having opened the box, that the goods delivered do not match the order, we offer a free shipping return. For more information, contact our customer support team via firstname.lastname@example.org;
The customer has the right to cancel the order and to receive a refund. The price paid is returned to the customer upon receipt of the product at the product return address. The returned items must arrive at the return address no later than 14 days from the date of delivery of the goods to the customer. Customer will receive the return address per e-mail. The cost of returning the goods is borne by the customer, unless the customer has received a defective, damaged, or incorrect items.
Please read our Return Policy carefully to ensure that you can continue with the request.
If you want to exchange items, you must first return the original item and then make a new order. You will be reimbursed for the original item.
Refunds are made directly to the credit/debit card holder’s bank account. Please note that it is not possible to make cash returns per courier.
Delivered items cannot be returned or sent to the postal address specified in the order confirmation, without prior contact and consent from with L:AW Concept. Every package will be returned to the customer at their own expense.
If you are a registered user of the L:AW Concept store please go to “Order History”. If you ordered as a guest, please click HERE.
Find the order you would like to return and click on “Return items”. Please select all items you would like to return. You will receive the e-mail address for returns of the corresponding L:AW Concept partner, as well as the return form that you have to fill out.
Place the items that you want to return in the original packaging in the same condition as you received it;
Place the original packaging into the protective box and close it tightly (the package must be secured from damage);
When we receive the package, we will confirm the completion of the return procedure;
All approved returns will be processed as soon as possible.
All successfully returned items will be refunded to the original payment method, i.e. to the account adjacent to the credit/debit used to pay for the order. Shipping costs will not be refunded. Please note that refunds can take up to 14 working days due to different processing times of the financial institutions. If you have any questions or you required more detailed information about the return process, please do not hesitate to contact our service via email@example.com.
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